Orders returned to the manufacturer due to reasons other than damage or accepted returns (such as an undeliverable address, customer refusal, missed delivery appointment, etc.) will be subject to the cost of shipping the item back to the manufacturer as well as a 20% restocking fee.
A warranty claim needs to be placed with the manufacturer. The manufacturer’s warranty covers defects in materials and workmanship. The warranty varies based on the manufacturer and the specific product.
Defects resulting from negligence, accidents, misuse or excessive wear and tear are not covered by the warranty. If your product is eligible for a warranty claim, we will work with you and the manufacturer to get your replacement parts repaired or replaced.
Due to the personalization of many of our products (specifically outdoor furniture and lighting), we can only exchange products for something different (color or style) prior to it shipping.
NOTE: If a product was shipped incorrectly due to our mistake, we will gladly and promptly exchange the item for the correct one and cover your return shipping. Or we will issue a store credit.
DAMAGED (IN TRANSIT)
We ask that ALL shipments be signed for with the message ‘pending inspection’ next to your signature. This protects you and ensures you will not be liable in the rare event that you open your merchandise and discover it has been damaged in transit or is defective.
In the event your product is received damaged, we’ll be happy to promptly set up a replacement of the exact same product. Any damage to your product must be reported within 72 hours of arrival.
SMALL ITEMS & PARCEL PLUS:
Aspenly will happily provide a refund for all items shipped by parcel service including outdoor light bulb replacements and outdoor or backyard accessories. Products need to be returned unused in its original packaging.