Non-Deliverable Orders

Orders returned to the manufacturer due to reasons other than damage or accepted returns (such as an undeliverable address, customer refusal, missed delivery appointment, etc.) will be subject to the cost of shipping the item back to the manufacturer as well as a 20% restocking fee.


Any product that has not shipped to you yet will be refunded to you in full minus a 3% transaction-processing fee. If the product/order is shipped to you successfully you will have 14 days after receiving the product to send us your refund request for reasons beside damage. Any request for refunds or exchanges after 14 days will not be accepted.

Warranty Issues

A warranty claim needs to be placed with the manufacturer. The manufacturer’s warranty covers defects in materials and workmanship. The warranty varies based on the manufacturer and the specific product.

Defects resulting from negligence, accidents, misuse or excessive wear and tear are not covered by the warranty. If your product is eligible for a warranty claim, we will work with you and the manufacturer to get your replacement parts repaired or replaced.


Due to the personalization of many of our products (specifically outdoor furniture and lighting), we can only exchange products for something different (color or style) prior to it shipping.

NOTE: If a product was shipped incorrectly due to our mistake, we will gladly and promptly exchange the item for the correct one and cover your return shipping. Or we will issue a store credit.

Damaged (IN TRANSIT)

We ask that ALL shipments be signed for with the message ‘pending inspection’ next to your signature. This protects you and ensures you will not be liable in the rare event that you open your merchandise and discover it has been damaged in transit or is defective.

In the event your product is received damaged, we’ll be happy to promptly set up a replacement of the exact same product. Any damage to your product must be reported within 72 hours of arrival.

Small Itema & Parcel Plus:

Aspenly will happily provide a refund for all items shipped by parcel service including outdoor light bulb replacements and outdoor or backyard accessories. Products need to be returned unused in its original packaging.

Return Label Process

If a refund/exchange is approved Aspenly will email you a RMA label in most cases that you can download and print to place on the returned package. If this is not possible we will be sure to tell you. All product returns must be NEW in the same condition it was sold to you.